The following are actual stories told by travel agents (and you wonder why US citizens generally score less than the rest of the world on geography)...
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I had someone who wanted to stay at the Bob Newhart Inn in Connecticut. When I explained that the inn was fictional, the customer became very irate and insisted "I know it is real, I see them check in every week!"
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I really did have someone ask for an aisle seat so that their hair wouldn't get messed up by being near the window.
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A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked, "would it be cheaper to fly to California and then take the train to Hawaii?"
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I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when she interrupted me with "I'm not trying to make you look stupid, but Capetown is in Massachusetts." Without trying to make her look like the stupid one, I calmly explained, "Cape Cod is in Massachusetts, Capetown is in Africa." Her response ...click.
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A secretary called in looking for hotel in Los Angeles. She gave me various names off a list, none of which I could find. I finally had her fax me the list. To my surprise, it was a list of hotels in New Orleans, Louisiana. She thought the LA stood for Los Angeles
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A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state. He replied, "Don't lie to me. I looked on the map and Florida is a very thin state."
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I got a call from a man who asked, "is it possible to see England from Canada?" I said, "No." He said "but they look so close on the map."
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Another man called and asked if he could rent a car in Dallas. When I pulled up the reservation, I noticed he had a 1-hour lay-over in Dallas. When I asked him why he wanted to rent a car, he said, "I heard Dallas was a big airport, and I need a car to drive between the gates to save time."
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A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8:20am and got into Chicago at 8:33am. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally I told her the plane went very fast, and she bought that!
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A woman called and asked, "Do airlines put your physical description on your bag so they know who's luggage belongs to who?" I said "No, why do you ask?" She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said FAT, and I'm overweight, is there any connection?" After putting her on hold for a minute while I "looked into it" (I was actually laughing) I came back and explained the city code for Fresno is FAT, and that the airline was just putting a destination tag on her luggage.
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I just got off the phone with a man who asked, "How do I know which plane to get on?" I asked him what exactly he meant, which he replied, "I was told my flight number is 823, but none of these damn planes have numbers on them."
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A woman called and said, "I n
